If you wish to place an order or find out which sales representative is responsible for your area, please contact us at the phone number or email address listed below. When your order requires immediate attention, Valley Biomedical is often able to ship an order on the same day it is received. Please browse the different areas of our website for a complete listing of our products.
Customer Service is available to help you so please do not hesitate to contact us with any questions that you might have. For information on standing orders, credit card orders and other special ordering arrangements, please contact us at the phone number or email address below.
To place an order online, please visit our new online store. Our shop includes easy ordering for many of our popular items.
Order by Phone
To place an order by phone, call our sales staff at (540) 868-0800. Our office hours are 9:00AM EST to 5:00PM EST.
Order by Fax
To place an order by fax, download our order form, and fax the competed form to (540) 868-2777.
Order by Email
To order by email, please send messages to email@example.com. Important: Please do not include credit card information in email correspondances.
Terms & Conditions
Pricing: All prices and products are subject to change without notice. Quotations are valid for 30 days.
Sampling Policy: Samples of various products are available upon request. There will be no charge for the initial sample. Depending upon the product sampled, additional samples may incur a charge. Lots of specific items (i.e. sera) will be held on a first come first serve basis for 15 days after receipt of sample, unless an extension is requested.
Payment: Terms of payment are NET 30 DAYS, F.O.B. Origin, unless otherwise stated. Accounts outstanding in excess of 30 days will be assessed a late payment of 2% per month.
Shipping: Shipment will be sent via best method unless otherwise requested. Title passes to the customer upon delivery to the carrier. Shipments are insured at purchaser's expense. Packing and dry ice/cold pack charges are extra and are added to each invoice when applicable.
Minimum Order: Minimum invoice is $100
Contracts: Contracts to maintain inventory of specific product quantities for periodic release will be negotiated.
Returns/Damage Claims: A return authorization number (RAN) must be obtained from Valley Biomedical prior to returns or credit authorization. Damage Claims must be reported within 5 working days. Contact our customer service department for assistance with these matters.
Cancellations: Cancellations for firm orders are not authorized unless special arrangements have been made. Contact our customer service department for assistance with this matter.
Export Orders: Valley Biomedical ships to and services customers worldwide. Assistance with Import/Export documents and customs clearance are available. Please inquire with customer service.
All orders are subject to our warranty statement.